PROFEET SKI LAB FIT GUARANTEE

Terms & Conditions

1. Scope
The Profeet Ski Fit Guarantee applies to ski boots purchased as part of an in-store Profeet Ski Boot Fitting Appointment.
It applies only to the original purchaser and cannot be transferred.
The guarantee covers eligible fit-related issues only. It does not create a general right to return used ski boots simply because you later decide you would prefer a different fit, flex, or model where there is no covered fit issue.
 
2. Definitions
For these Terms & Conditions:

Profeet Ski Boot Fitting appointment (‘Appointment’) is an in-store fitting appointment carried out at a Profeet location by a Bootfitter, at which the relevant ski boots are selected, fitted, and purchased as part of that appointment. It does not include online purchases, purchases made without an in-store fitting, or appointments at which no boots were purchased.
 
3. Eligibility
To qualify for the Ski Fit Guarantee:

• The ski boots must have been purchased as part of a Profeet Ski Boot Fitting Appointment;
• You must be the original purchaser;
• Profeet must be given a reasonable opportunity to inspect, assess, and adjust the boots before any further remedy is considered; and
• All work under the guarantee must be carried out by Profeet during a refit Appointment booked in advance.

 
4. What’s Covered
Subject to these Terms & Conditions, Profeet will provide:

• Complimentary fit Adjustments and refinements for up to 6 years from the date of purchase; and
• Ongoing fit assessment and support as your skiing develops over time.

Where, following assessment by a Bootfitter and the carrying out of reasonable Adjustments, Profeet determines that the original boot cannot be made to fit you suitably, Profeet may, within the first 2 years from the date of purchase, offer a Boot Swap to an alternative model. Any such alternative model will be selected in consultation with your Bootfitter.
 
5. What’s Not Covered
The Ski Fit Guarantee does not cover:

• Normal wear and tear, including comfort or performance changes resulting from ordinary use over time;
• Accidental damage, misuse, neglect, or failure to follow reasonable break-in, use, or care guidance given during the fitting process;
• Modifications, repairs, or alterations carried out by anyone other than Profeet where those changes affect fit or prevent Profeet from properly assessing or correcting the reported issue;
• Optional upgrades, replacement parts, or component changes, unless Profeet agrees otherwise;
• Growth-related size changes; or
• A preference for a different fit feel, flex, or model where no covered fit issue exists.

 
6. The Fitting Process and Your Responsibilities
Ski boot fitting is a process, not a one-off appointment. Boots break-in, feet change, and skiing develops over time, so follow-up Appointments and refinements are an important part of achieving the best result.
 
To help us resolve any fit issue fairly and effectively, you agree to:

• Follow reasonable break-in, usage, and care guidance given during your fitting;
• Book and attend refit Appointments where needed;
• Explain the fit issue fully and honestly, including where and when it occurs;
• Return the boots to Profeet for assessment before arranging alterations elsewhere.

Profeet will always aim to resolve any covered fit issue through assessment and reasonable Adjustments first. A Boot Swap will only be considered where Profeet reasonably concludes that a suitable fit solution cannot be achieved through the normal refitting process.
 
If you choose to proceed with a boot that the Bootfitter has clearly advised is an inappropriate boot, the Ski Fit Guarantee shall not apply to fit issues arising from that decision.
 
Failure to follow reasonable guidance, or to give Profeet a fair opportunity to assess and adjust the boots, may affect the remedies available under this guarantee.
 
7. Growth-Related Issues
The Ski Fit Guarantee does not cover boots becoming too small or ill-fitting because of natural growth. Where this happens, it will not be treated as a fit defect or a failure of the original fitting.
 
8. Boot Swap Rules
A Boot Swap is limited to one exchange per original purchase.
Any Boot Swap must be approved by Profeet following assessment by a Bootfitter. The alternative model will be selected in consultation with you and your Bootfitter.
 
If the replacement boot has a higher selling price than the original boot, you must pay the difference. If the replacement boot has a lower selling price than the original boot, Profeet will refund the difference to you.
 
If a boot is exchanged within the first 2 years of purchase, the Fit Guarantee will continue to apply to the replacement boot. However, the 6-year Adjustment period will not restart and will continue to run from the date of the original purchase.
 
Boots presented for assessment, Adjustment, or Boot Swap must be clean, hygienic, and free from damage caused by misuse, neglect, or external modification. Profeet may decline further work where a boot is unsafe or unsuitable for Adjustment.
 
9. Timeframes
Unless Profeet states otherwise in writing:

• Complimentary fit Adjustments and refinements are available for up to 6 years from the original purchase date;
• A Boot Swap may be considered only within the first 2 years from the original purchase date;

If a Boot Swap takes place within that 2-year period, the guarantee will continue to apply to the replacement boot, but the 6-year Adjustment period will continue to run from the original purchase date and will not restart, in accordance with section-8.
 
10. Appointment and Assessment Requirements
All guaranteed work must be carried out during a Profeet refit Appointment booked in advance by phone, email, online, or by any other booking method Profeet makes available.
 
Profeet may ask for reasonable information about when the issue occurred, how often the boots have been used, and whether any third-party work has been carried out.
 
11. Remedies
Where a covered fit issue is reported, Profeet will normally deal with the matter in the following order:

• Assessment of the issue by a Bootfitter;
• Fit Adjustments or refinements, where appropriate; or
• If those steps do not resolve the issue, consideration of a Boot Swap within the applicable 2-year period.

The remedy offered under this guarantee will depend on the nature of the issue and Profeet’s assessment of what is reasonable and appropriate in the circumstances.
 
12. Refunds and Your Statutory Rights
This Ski Fit Guarantee provides for fit-related assessments, Adjustments, and, where approved, a one-time Boot Swap. It does not provide a separate contractual right to a refund under the guarantee itself, unless Profeet agrees otherwise in writing.
 
Nothing in these Terms & Conditions limits or excludes your statutory rights, including any rights you may have under the Consumer Rights Act 2015.
 
13. Exclusions
The guarantee may not apply, or may apply only in part, where:

• The issue falls within section 5;
• You choose to take an inappropriate boot after being clearly advised against it by the Bootfitter; and
• You do not give Profeet a reasonable opportunity to inspect and address the issue.

Any exclusion will be applied only to the extent reasonably connected to the relevant issue.
 
14. Complaints and Contact
We are here to help. If you have a concern about the fit or function of your footwear or custom insoles, please contact Profeet as soon as reasonably possible so we can help and, where needed, arrange a follow-up appointment.
 

Profeet
867–869 Fulham Road
London
SW6 5HP
 
Email: info@profeet.co.uk

Telephone: 020 7736 0046
 
15. Changes to Terms
These Terms & Conditions apply to purchases made while this version of the Ski Fit Guarantee is in force.
 
Profeet may update the wording of its Ski Fit Guarantee for future purchases, but any such change will not reduce the rights already granted in relation to an earlier qualifying purchase unless you expressly agree otherwise.