Profeet Client Terms and Conditions (‘Terms’)

These Terms are issued by Profeet Limited, a company registered in England and Wales (company number 04286892), whose registered office is at 867-869 Fulham Road, London, SW6 5HP (‘Profeet’, ‘we’, ‘us’, ‘our’).

These Terms apply to appointment-based assessment, fitting, recommendation services for insole fittings, in-store purchases of our goods and aftercare services provided by Profeet, including sports footwear fitting, ski boot fitting, gait analysis, pressure mapping and biomechanical assessment. They are designed to explain what we do, what you need to do, and how we work with you if a fit requires further adjustment.

Please read these Terms before your appointment. If you have any questions, please contact us at info@profeet.co.uk before attending your appointment with us.

1. How these Terms work with our other terms

These Terms do not replace the Profeet Store Terms and Conditions (‘Store Terms’), which apply to online purchases of goods through shop.profeet.co.uk, including delivery, online goods cancellation rights and online returns. Where you also buy goods from us online, your statutory rights in relation to those goods continue to apply under the Store Terms.

Separate aftercare terms may also apply under the Ski Fit Guarantee or Sports Lab Fit Guarantee (‘Fit Guarantee’), depending on the service and products supplied to you.

2. Booking your appointment

Appointments may be booked through Profeet’s website at https://profeet.janeapp.co.uk/, by telephone, by email at info@profeet.co.uk or in store. Your booking confirmation will set out the details of your appointment, including the date and the time and details of how to cancel your appointment.

A contract for the appointment services is formed when we confirm your booking and you accept these Terms. We do not take payment at the time of booking. Where a fee is payable for your appointment, the amount will be shown or confirmed before you book and payment must be made in store after completion of your appointment using one of the payment methods we make available.

3. Cancelling, rearranging or missing appointments

If you need to cancel or rearrange an appointment, you can do so by following the cancellation instructions in your booking confirmation, or by emailing info@profeet.co.uk.

Because payment is only taken in store after your appointment, no charge applies if you cancel or rearrange your appointment, or do not attend. Your cancellation and rearrangement arrangements are as detailed below:

We may cancel or rearrange an appointment where reasonably necessary, including because of staff illness, equipment failure, store closure, health and safety concerns or events outside our reasonable control. Where we cancel an appointment, we will offer you a replacement appointment.
If you book an appointment online, by telephone or by email, you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where your appointment is due to take place before the end of any applicable cancellation period, by making the booking you expressly request that we provide the assessment services during that period. If we provide the assessment services during that period, your statutory right to cancel or receive a refund may be reduced or lost in accordance with those Regulations.
Where you purchase goods online through Profeet’s website, details of your cancellation rights, including any exclusions for personalised products, and any goodwill returns policy are set out in the Profeet Store Terms and Conditions, available at https://shop.profeet.co.uk/pages/termsandconditions/

4. Participation in Assessment

An assessment may involve physical activity, including standing, walking, running and using specialist equipment. You confirm that you are fit to take part in the assessment and that you will tell us immediately if you feel unwell, unsafe or unable to continue.

Sport and physical activity carry inherent risks of injury. Nothing in these Terms limits our responsibility where we fail to provide the services with reasonable care and skill, but you acknowledge that injury, discomfort or fit issues may arise for reasons outside our control, including your individual biomechanics, existing conditions, use patterns and the nature of the activity.

5. Your Responsibilities

You agree to:

Let us know before purchase if the products are required for a specific trip, event, or travel date;
Provide accurate and complete information regarding the intended use, and your health, injuries, and activity levels, including details of any pre-existing conditions that may affect fitting, comfort or use, including skin conditions, circulatory conditions, diabetes, or any condition affecting the feet or lower limbs;
Follow all instructions provided by the Profeet team during your appointment;
Use products in accordance with fitting, break-in, care and use guidance;
Cease use and seek advice if discomfort or injury occurs;
Allow reasonable time for testing, break-in and any recommended follow-up adjustments, before a trip, event or holiday; and
Attend any follow-up appointments recommended by our team as part of the fitting or aftercare process.

6. Medical Disclaimer

Profeet assessments are professional fitting assessments only. They do not constitute medical advice, diagnosis or treatment. You should consult a qualified medical practitioner for diagnosis or treatment of any medical condition.

7. Fit Guarantee

Profeet provides a Fit Guarantee under separate terms. Copies are available on our website at https://profeet.co.uk/contact/fit-guarantee-sports-lab/ or https://profeet.co.uk/contact/fit-guarantee-ski-boot-lab/ and via QR code in any physical materials you may be provided.
The Fit Guarantee provides an aftercare process for resolving fit-related concerns and may include adjustments, refitting, product modification or product exchange. Nothing in the Fit Guarantee limits your statutory rights under the Consumer Rights Act 2015.

8. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or any liability that cannot be excluded or limited under the law of England and Wales.
Personalised and custom-fitted products often require a break-in period and may require further adjustments after initial use. This is a normal part of the fitting process and does not, by itself, mean that the service or product is faulty. We cannot guarantee that such products will be fully broken in, fully comfortable, or suitable for uninterrupted use on a particular trip, race, event or by a particular date, without prior testing and, where needed, follow-up adjustments.
No guarantee is given as to specific performance or injury outcomes. You accept that any comments made by our team about suitability for a particular trip, event or timeframe are provided as professional guidance only and do not amount to a guarantee of outcome.
Subject to your statutory rights, we are not responsible for loss to the extent that it results from:

your failure to follow our reasonable fitting, break-in, use or care advice;
your decision to use the personalised and custom-fitted products i.e., insoles without allowing sufficient time for testing and any recommended follow-up adjustments;
your failure to attend recommended follow-up appointments;
misuse, alteration or improper handling or third party-modification after supply; or
avoidable trip, holiday or event-related costs (including modifications at a trip resort), including travel, accommodation, lift passes, entry fees, lessons, equipment hire, or other trip-related costs, to the extent that those losses were not a foreseeable result of our breach or could reasonably have been avoided.

9. Consumer Rights

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015. Goods supplied will be of satisfactory quality, fit for purpose and as described, and services will be provided with reasonable care and skill.

10. Custom and personalised products

Certain products supplied by Profeet, including custom insoles, custom or personalised footwear, and other products made to your individual specifications or clearly personalised for you, may be exempt from the cancellation rights contained in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where a product, including custom insoles or custom or personalised footwear, is made to your individual specifications or is clearly personalised for you, your statutory right to cancel will not apply to that product.
If you wish to change or cancel an order for a custom or personalised product, please contact us as soon as possible at info@profeet.co.uk. We will consider any request received before manufacture, production or customisation has commenced, but we cannot guarantee that changes or cancellations will be possible. Any fit-related concerns with custom or personalised products will be addressed through the Fit Guarantee referred to in section 7.

11. Data Protection

In providing our services, Profeet collects and processes personal data, including special category health data such as biomechanical and gait data, in accordance with our Privacy Policy, which is provided to you alongside these Terms and is available on our website at https://profeet.co.uk/privacy-policy/.

Your consent to the processing of your personal data, including any special category health data, is given separately by completing the privacy consent section of our digital acceptance form and does not arise solely from your acceptance of these Terms.

We process special category data on the basis of your explicit consent under Article 9(2)(a) of the UK GDPR. You may withdraw your consent to data processing at any time by contacting us at info@profeet.co.uk, although withdrawing consent may affect our ability to provide some services to you.

12. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. You and Profeet agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.

13. Complaints, Severability and Updates to these Terms

If you have a concern about our services or products, please contact us in the first instance at info@profeet.co.uk. We will acknowledge your complaint promptly and aim to provide a substantive response within a reasonable time.
Nothing in this section affects your statutory rights.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms from time to time. The version in force at the time of your appointment or purchase will apply to your transaction. We will publish any updated version on our website at [www.profeet.co.uk] and you will be asked to confirm your acceptance of the current version at any future appointment.